Once you have ordered please allow 1-3 days for your order to be processed! Once processed we aim to have your item delivered from 5-7 days. This only applies to items in stock at our UK depot!

since our larger products are made to order, please allow 3-5 weeks for production and shipping. We prioritize quality and craftsmanship, ensuring each piece is perfect before it reaches you.

Please note that we ship on a eco friendly basis and ship multiple orders together to lower our carbon footprint.

Absolutely! We offer customization options for many of our lighting products. Whether it's size, colour, or design modifications, feel free to reach out to us, and we’ll work together to create your ideal fixture.

Yes, majority of our lighting products are handcrafted with care and attention to detail. Our artisans take pride in creating each piece to ensure it meets our high standards of quality and design.

Yes, we offer a 1-3 year warranty on our lighting products (depending on certain product), covering any manufacturing defects. If you experience any issues, please reach out to our customer service team, and we’ll be happy to assist you. 

Yes, we offer refunds on our products within 14 days of receiving your product, provided the item is in its original condition and packaging. If you wish to initiate a return, please contact our customer service team for instructions, and we’ll assist you through the process. Please note that custom or personalized items may be exempt from refunds.